:root{
  --blue:#0b5cab;
  --blue2:#127bdc;
  --navy:#103556;
  --orange:#f28c28;
  --orange2:#ff6a00;
  --ink:#17324d;
  --muted:#6b7f93;
  --bg:#f4f8fc;
  --line:#dce7f1;
  --white:#ffffff;
  --green:#147043;
  --red:#a62a2a;
}

*{box-sizing:border-box}
html{min-height:100%;background:#f4f8fc}
body{margin:0;min-height:100vh;font-family:Arial,"Segoe UI",sans-serif;background:#f4f8fc;color:#17324d;-webkit-font-smoothing:antialiased}
a{color:#0b5cab;text-decoration:none}
img{max-width:100%;height:auto}
button,input,select,textarea{font-family:inherit}

.container{max-width:1280px;margin:26px auto;padding:0 20px}
.topbar{position:sticky;top:0;z-index:30;background:#fff;border-bottom:1px solid #dce7f1;display:flex;align-items:center;justify-content:space-between;padding:12px 4vw;box-shadow:0 2px 12px rgba(0,0,0,.04)}
.brand{display:flex;align-items:center;color:#17324d}
.brand img{width:104px;height:48px;object-fit:contain;object-position:left center;margin-right:12px}
.brand strong{display:block;font-size:16px}.brand small{display:block;color:#6b7f93;font-size:11px}
.topbar nav{display:flex;align-items:center;flex-wrap:wrap}.topbar nav a{font-weight:700;font-size:13px;margin-left:15px}

.btn-nav,.btn{display:inline-flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0b5cab,#127bdc);color:#fff!important;padding:11px 17px;border-radius:10px;border:0;cursor:pointer;font-weight:800;text-decoration:none}
.btn.orange{background:linear-gradient(135deg,#ff6a00,#f28c28)}
.btn.light{background:#eaf3fc;color:#0b5cab!important}
.btn.danger{background:#b93232}
.btn.small{padding:7px 10px;font-size:12px}

.hero{background:linear-gradient(120deg,#083f77,#0d75d8);color:#fff;border-radius:22px;padding:32px;box-shadow:0 14px 34px rgba(18,65,106,.10);position:relative;overflow:hidden}
.hero h1{margin:0 0 8px;font-size:31px}.hero p{opacity:.92;max-width:800px;line-height:1.55}.hero-actions{display:flex;flex-wrap:wrap;margin-top:20px}.hero-actions .btn{margin:0 12px 8px 0}

.grid{display:grid;grid-template-columns:repeat(12,1fr);column-gap:18px;row-gap:18px;margin-top:20px}
.card{background:#fff;border:1px solid #dce7f1;border-radius:16px;padding:20px;box-shadow:0 8px 22px rgba(20,60,95,.06)}
.span-3{grid-column:span 3}.span-4{grid-column:span 4}.span-5{grid-column:span 5}.span-6{grid-column:span 6}.span-7{grid-column:span 7}.span-8{grid-column:span 8}.span-9{grid-column:span 9}.span-12{grid-column:span 12}
.metric h3{font-size:30px;margin:6px 0}.metric small{color:#6b7f93;font-weight:700}.orange-line{border-top:4px solid #f28c28}.blue-line{border-top:4px solid #127bdc}

.form-grid{display:grid;grid-template-columns:1fr 1fr;column-gap:16px;row-gap:16px}
.field{display:flex;flex-direction:column}.field label{margin-bottom:7px}.field.full{grid-column:1/-1}
label{font-size:13px;font-weight:800;color:#35516a}
input,select,textarea{width:100%;padding:12px 13px;border:1px solid #cbdbe8;border-radius:10px;background:#fff;color:#17324d;font:inherit}
textarea{min-height:120px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid rgba(13,117,216,.15);border-color:#127bdc}
.hint{font-size:12px;color:#6b7f93}
.alert{padding:12px 14px;border-radius:10px;margin-bottom:16px}.alert.success{background:#e9f8f0;color:#12613a}.alert.error{background:#fff0f0;color:#9c2828}.alert.info{background:#edf6ff;color:#165d93}

.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse;background:#fff}.table th,.table td{padding:12px;border-bottom:1px solid #dce7f1;text-align:left;font-size:13px;vertical-align:top}.table th{background:#f1f7fc;color:#35516a;position:sticky;top:0}
.badge{padding:5px 9px;border-radius:999px;font-weight:800;font-size:11px;display:inline-block}.badge.new{background:#e7f2ff;color:#145c9e}.badge.assigned{background:#fff3df;color:#9a5b00}.badge.process{background:#efe8ff;color:#6132a8}.badge.escalated{background:#ffe9dc;color:#a74600}.badge.completed{background:#e7f8ee;color:#147043}.badge.rejected{background:#ffe7e7;color:#9d2a2a}.badge.backlog{background:#edf0f3;color:#5d6670}.badge.neutral{background:#eef3f7;color:#526679}

.ticket-no{font-family:Consolas,monospace;font-weight:900}
.toolbar{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;margin-bottom:16px}.toolbar>*{margin-bottom:8px}
.filters{display:flex;flex-wrap:wrap;align-items:flex-end}.filters>*{margin:0 8px 8px 0}.filters select,.filters input{width:auto;min-width:145px}

.timeline{border-left:3px solid #d6e6f3;margin-left:8px;padding-left:18px}.timeline-item{margin:0 0 16px}.timeline-item small{color:#6b7f93}
.split{display:grid;grid-template-columns:2fr 1fr;column-gap:18px;row-gap:18px}
.kv{display:grid;grid-template-columns:170px 1fr;column-gap:9px;row-gap:9px;font-size:14px}.kv div:nth-child(odd){font-weight:800;color:#476178}
.attachment img{max-width:100%;border-radius:12px;border:1px solid #dce7f1}
footer{text-align:center;padding:30px;color:#6b7f93;font-size:12px}
.role-pill{font-size:11px;padding:4px 8px;background:#eef5fb;border-radius:999px;color:#476178}

.calendar-shell{display:grid;grid-template-columns:1.6fr 1fr;column-gap:18px;row-gap:18px}.calendar-grid{display:grid;grid-template-columns:repeat(7,1fr);column-gap:7px;row-gap:7px}.cal-head{font-size:11px;font-weight:900;text-align:center;color:#6b7f93;padding:7px}.cal-day{min-height:94px;border:1px solid #dce7f1;border-radius:12px;background:#fff;padding:8px;cursor:pointer}.cal-day:hover,.cal-day.active{border-color:#f28c28;box-shadow:0 0 0 2px rgba(242,140,40,.12)}.cal-day.muted{opacity:.35}.cal-num{font-weight:900}.cal-count{display:inline-block;margin-top:8px;padding:3px 7px;border-radius:999px;background:#e8f3fd;color:#0b5cab;font-size:11px;font-weight:800}
.task-list{display:block}.task-card{padding:12px;border:1px solid #dce7f1;border-left:4px solid #127bdc;border-radius:11px;background:#fff;margin-bottom:10px}.task-card.urgent{border-left-color:#ff6a00}.task-card small{color:#6b7f93}.empty{padding:26px;text-align:center;color:#6b7f93}

/* Login */
body.login-page{min-height:100vh;background:linear-gradient(180deg,#f8fbfe 0%,#eef5fb 100%);color:#17324d}
.public-nav{position:fixed;top:22px;right:28px;z-index:9999;display:flex;align-items:center;justify-content:flex-end;max-width:calc(100vw - 40px)}
.public-nav .nav-btn{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 18px;margin-left:10px;background:#fff;color:#0b5cab;border:1px solid #dce7f1;border-radius:10px;text-decoration:none;white-space:nowrap;font-size:13px;font-weight:800;box-shadow:0 5px 16px rgba(18,65,106,.08)}
.public-nav .nav-primary{background:linear-gradient(135deg,#ff6a00,#f28c28);color:#fff!important;border-color:transparent}
.login-main{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:92px 20px 48px}
.login-shell{width:100%;max-width:500px;margin:0 auto}
.login-card{width:100%;background:#fff;border:1px solid #dce7f1;border-radius:22px;padding:32px;box-shadow:0 20px 55px rgba(16,53,86,.12)}
.login-brand-wrap{text-align:center;margin-bottom:18px}.login-logo{display:block;width:72%;max-width:260px;height:auto;margin:0 auto;object-fit:contain}
.login-eyebrow{display:inline-block;margin-bottom:8px;color:#ff6a00;font-size:11px;font-weight:900;letter-spacing:.12em}
.login-heading{margin-bottom:24px}.login-heading h1{margin:0 0 10px;font-size:26px;line-height:1.2;color:#17324d;font-family:Arial,"Segoe UI",sans-serif}.login-heading p{margin:0;color:#6b7f93;font-size:13px;line-height:1.55}
.login-alert{padding:12px 14px;margin-bottom:18px;border:1px solid #ffd6d6;border-radius:10px;background:#fff0f0;color:#9c2828;font-size:13px}
.login-form{width:100%}.login-field{margin-bottom:18px}.login-field label{display:block;margin-bottom:7px}.login-field input{height:48px;border-radius:10px}.login-button{width:100%;min-height:48px;border:0;border-radius:10px;background:linear-gradient(135deg,#0b5cab,#127bdc);color:#fff;font-size:14px;font-weight:800;cursor:pointer;box-shadow:0 8px 18px rgba(11,92,171,.18)}
.login-links{text-align:center;margin-top:18px;font-size:12px}.login-links a{font-weight:700;margin:0 5px}.login-footer{text-align:center;margin-top:24px;padding-top:18px;border-top:1px solid #e7eef5;color:#8293a3;font-size:11px}

@media(max-width:900px){.span-3,.span-4,.span-5,.span-6,.span-7,.span-8,.span-9{grid-column:1/-1}.form-grid,.split,.calendar-shell{grid-template-columns:1fr}.topbar{align-items:flex-start;flex-direction:column}.topbar nav a{margin:8px 15px 0 0}.container{margin-top:18px}.hero h1{font-size:26px}.kv{grid-template-columns:1fr}.cal-day{min-height:76px}.brand img{width:88px}}
@media(max-width:650px){.public-nav{position:relative;top:auto;right:auto;width:100%;max-width:none;padding:14px 14px 0;justify-content:center;flex-wrap:wrap}.public-nav .nav-btn{min-height:38px;padding:0 12px;font-size:11px;margin:0 4px 8px}.login-main{min-height:auto;padding:24px 14px 40px}.login-card{padding:24px 20px;border-radius:16px}.login-logo{width:68%;max-width:220px}.login-heading h1{font-size:22px}}